Job expirat
Project
Champion the design, which includes such responsibilities as:
Attend customer/third party workshops
Collect and document requirements
Provide input into Project Planning
Point of contact for customer solution inquires
Point of contact for internal solution inquires
Management of customer and third party solution expectations
Review of Solution Implementation Plan (SIP), Test Strategy/Plans and Lab SRS (if required)
Produce required project deliverables associated for with the SDA role, i.e.:
Solution Design
Migration Strategy (if required)
Change Request (CR) responsibilities:
Determine customer requirements associated with the change.
Document requirements via standard CR documentation.
Liaise with Labs to determine the best technical solution from the software architectural perspective.
Obtain agreement with the customer regarding the final requirements and complete and submit the required documentation for the Labs to quote.
Liaise with Project Manager/Account Manager handling of the CR from an account management/sales strategy point of view.
Potentially liaise with the Product Manager if the requested change significantly impacts the behavior of the product.
Review completed CR documentation from the Labs.
Liaise as required with the project team to determine the change meets operational requirements (e.g. Alarms, logging, ease of configuration, on going manageability, etc).
Review Acceptance Test Plans. Ensure transfer of knowledge as relevant to the project team regarding the proposed change and actual implementation.
General
Partner activities (Technical Planning/Roadmap).
Manage general customer and internal questions relating to eSG solutions.
Input to Product Strategies (new features, etc).
Liaise with the Sales Team.
Sales Strategies
New opportunities
Upgrade paths for the customer.
Communication & Reporting
Identify, analyse, and promptly highlight as relevant, any key issues and/or risks.
Provide detailed input as required on product- and customer-specific functionality, configuration, and usage for training and documentation purposes.
Teamwork
Self-managing, take initiative and be pro-active in everything you do.
Participate in the up-skilling and training of colleagues and new staff.
Provide support and encouragement to other team members.
Other
Ensure relevant, effective working relationships and effective communication with all relevant customer, third party and eSG staff.
Able to travel as and when reasonably requested.
Understand, follow and improve upon all formally-communicated methodologies, processes, policies, and values.
Always focus on delivering consistent, reliable, repeatable and scalable outcomes.
All other duties as reasonably requested.
Knowledge & Experience
Experience withIntelligent Networksor Value Added Systems components in a mobile or fixedTelecommunicationsenvironment.
In-depth knowledge of one or more eServGlobal products and platforms.
High level of competence and experience with computing technologies used in Telecommunications Intelligent Networks.
Good knowledge of Oracle and/or Informix database concepts and operation.
Experienced in a number of the protocols used by eServGlobal including TCP/IP, SS7, INAP, CAMEL, Sigtran, SNMP, SIP, SMPP
Experienced in the software development lifecycle and the software development basics
Good knowledge of test strategies, plans, and scripts.
Good knowledge of project lifecycle.
Knowledge of project scoping
Excellent English oral and written communications skills. Particularly in the areas of technical presentation and technical document writing.
Quickly learn and become an expert in new technical subject matter.
Quickly gain credibility and build successful relationships with customers, third parties, and eSG staff. This is especially so at a technical level.
Work effectively with people across multiple organisational, functional, geographic and cultural boundaries, and across a wide spectrum of technical and professional skills.
Work autonomously as and when required.
Attitudes
Pragmatic and delivery focused.
Set standards and lead by example.
Self-motivated.
Customer-focused and professional.
Constantly seek to improve themselves, their team and eSG.
A team player.
Structured, clear, and logical thinking with a focus on delivering quality on time.
If you are interested in joining a global Telco solutions company that is truly dynamic, a company that provides you the career and culture you deserve so you can strive to be the best; if you are committed and truly above average, possessing the knowledge and skills listed above, we look forward receiving your application immediately.
The compensation package is at a competitive level, related to the performance level.
Excellent professional environment.
Private medical services paid by the company for employees and family members.
Catering lunch provided by the company or lunch tickets.
25 working days vacation/year.
Established in December 2001, eServGlobal Telecom Romania is a joint-venture equally owned by eServGlobal (www.eservglobal.com) and SoftNet Group Romania (www.softnet.ro) that has been constantly growing in the past years.
eServGlobal specializes in Mobile Money solutions and Value-Added Services (VAS), to help Telco Service Providers increase their revenue and gain and maintain customer ownership.
eServGlobal invests heavily in product development, using carrier-grade, next-generation technology and aligning with the requirements of more than 60 customers in over 45 countries. For 24 years, mobile, fixed, Internet and multiplay telco providers have used our capabilities to lead and innovate in their local markets, leveraging their core assets and their trusted agent and subscriber relationships.
With 13 offices globally, eServGlobal provides full “end-to-end” and “any account to any account” Mobile Financial Services and International Money Transfers. Our HomeSend solution is the only mobile-centric international remittance hub to gain endorsement from the GSM Association.
Our Value-Added Services in promotions, loyalty, messaging and multiplay are focused around the transaction and enable service providers to engage with the subscriber in a personalized and dynamic manner.
To reduce time-to market and manage exposure to CAPEX, we now offer multiple licensing alternatives, including SaaS-based flexible, revenue-share pricing.
eServGlobal is listed on the Australian Stock Exchange (ESV) and the London Stock Exchange AIM (ESG). More information at: www.eservglobal.com.
Variety, Learning, Teamwork, Growth: eServGlobal provides a dynamic and challenging work environment that is uniquely suited to those who thrive on variety and constant innovation. At eServGlobal you will find that our team spirit extends across the whole company; we’re committed to helping you grow and succeed. As a truly international organization, eServGlobal is a kaleidoscope of culture where the diversity of our people is no barrier to a supportive and lively environment.
