Job expirat
The Senior IT Manager is a part of EA's IT organization and must be able to manage a distributed team. The Senior IT Manager will provide vision, business partnership, delivery and team leadership skills needed to deliver world-class, timely IT solutions and services that meet EA s business needs.
Responsibilities
-Regional ownership for the planning of site desktop support resources providing production support, and the adherence to IT methodologies, standards and guidelines.
-Responsibility for the teams that are delivering configuration, installation, and integration of hardware, system software and, communications components.
-Overseeing global operational/environmental modifications or enhancements, design, architecture, implementation of changes, production support, analysis of workflow, analysis and monitoring of operational data, maintenance and up-keep of hardware, migration planning for upgrades/enhancements and evaluation of the business requirements of the organization from a Global Technology Services standpoint.
-Oversee/manage Service Support Managers
-Work with Service Support Managers to define and roll out global tools/processes
-Assuming all software deployment done remotely, work with Service Support Manager and remote support to set
-dates for software roll-outs and Windows updates
-Define Global Technology Services (GTS) standards, policies and procedures and drive adoption to all sites.
-Establish and manage to Service level Agreements.
-Create dashboards and KPIs at site and individual levels
-Hold regular 1:1s with direct reports, continuous development
-Ensure that standard tools arebeing utilized effectively in all sites and continually being improved
-Build a training plan for all of Desktop to move to Tier 3 level
-Encourage knowledge sharing between the sites and maximizing on SMEs, build a community of resources
Team Leadership / Organizational Responsibilities:
-Lead a team that provides solution services, project SME expertise, analysis and L3 production support to customers
-Promotes a strong combination of functional leadership, technical expertise and business process skills across the team.
-Demonstrates strong partnership with other Service Delivery teams in the successful execution of standard processes (incident management, problem management, release management, change management, etc???)
-Provide mentoring, coaching, staff appraisals, career pathing and escalation support to a staff
-Manage team capacity planning and create development estimates to ensure team can meet deliverables on time and within budget. Participates and contribute in design / development estimating and scheduling of work.
Perform special projects and departmental initiatives as needed
Solution Delivery / Support
-Responsible for providing world-class project delivery and always on support services
-Drives continuous service improvement; define/execute roadmaps, drive efficiencies, standardization of processes and methodologies
-Demonstrates a sound understanding of EA business objectives in partnership with EA Business Partners that drive and shape functional, technology requirements ,design and deployment deliverables
-Manage performance to ensure that all capabilities delivered align with original business objectives, service levels, IT strategies, and design intent
-Responsible for change management, ensures EA processes and policies are adhered to and ensures all SOX / Security controls are adhered to (if applicable)
-Directs and influences appropriate support teams (EA and third party) to ensure service levels are met
-Hold self and team members within your delivery domain for end to end services VS just component level accountability
-BS or MS in Computer Management Information Systems or other related degree
-10+ years experience as an IT manager or director
-Must have 8+ years of direct program/project delivery experience
-Management experience with technical delivery teams in business-facing roles is highly desirable
-Must be able to manage and influence on and off-shore development, integration, and quality assurance teams. Experience working with global distributed teams
-Must be able to work with business stakeholders to understand and shape business requirements and demand
-Financial acumen to manage and adhere to plans, budgets and variances within the IT function.
-Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
-Excellent verbal and written communication, interpersonal, conflict resolution, presentation, and customer service skills
-Proven ability to evaluate and manage risk
-Professionalism in dealing with all levels of management and staff
Please visit our website www.jobs.ea.com and upload your Cv. Thank you!
Electronic Arts (EA) is the world s leading interactive entertainment software company. Founded in 1982, the company develops, publishes, and distributes interactive software worldwide for videogame systems, personal computers and the Internet. In fiscal 2005, EA posted revenues of $3.1 billion and had 31 titles that sold more than one million copies.