Job expirat
We are growing and we are looking for experienced professionals to join our team!
Job responsibilities:
o Provide deep expertise to support client requirements and may act as the primary day to day interface for clients and employees in assigned areas.
o May supervise more new joiners and identify and update process documentation that is utilized by the team.
o Identify process improvement opportunities and participate in the definition of standards and reusable approaches for the team.
o Manage effective internal/ external client relationships within own area of responsibility, build client relationships in the wider group or unit and provides guidance to and shares knowledge with colleagues/ team members relating to own specialization;
o Execute service delivery functions to meet client requirements which may include:
- Monitor and update client systems (i.e., transactions/data entry);
- Provide related statistics and reporting;
- Utilize work plans to develop process documents, role aids, communications & procedures;
- Analyze data, identifies and resolves discrepancies;
- Execute testing of tools;
- May delegate assignments and ensure accurate completion of deliverable;
- Identify and implement process improvements based on experience and process objectives;
- Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution;
- Lead or assist with the development of detailed analyses for area of responsibility;
- Participate and potentially lead some activities/projects for area of responsibility;
- May provide input to day-to-day management and reporting of specialist budget;
- Provide input to define standards and reusable approaches with benefit for cross-functional groups;
- Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team;
- May supervise less experienced caseworkers and fill in for the manager as needed;
- May train team members on new or enhanced operation procedures & policies.
Basic Qualifications:
- 2 to 5 years previous BPO experience;
- Advanced Skills of Italian and English;
- Finance & Accounting or HR process experience, preferably in an operations environment;
- Availability to travel (knowledge transfers from the clients);
- Experienced user of Microsoft suite of applications (including Outlook, Word, Excel, PowerPoint, Visio, Lync);
- Basic user of Excel, pivot tables, reports;
Professional Skill Requirements:
- Proven ability to work independently and as a Team member;
- Good communication (written and oral) and interpersonal skills;
- Good organizational, multi-tasking and time management skills;
- Strong customer service skills;
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
