Job expirat
- Provides phone and e-mail support to existing and potential customers
- Identifies and resolves technical issues pertaining to the NobelBiz applications
- Creates documentation for every technical issue
- Provides support to customers during the initial setup phase of the application
- Offers training to customers with regards to the proper usage of the applications
- Tests the applications and documents the issues so they can be corrected by the Software Department
- Resolves the tasks in a timely manner
- Builds and preserves the relationship with the NobelBiz customers in an efficient manner
- Creates and maintains the customer setup.
Minimum Requirements:
- Minimum 1 year experience within a software/IT/technical support environment
- University degree or undergraduate (Technical)
- Microsoft Office (especially Excel)
- Good understanding of technical processes
- Very good command of English
- Analytical abilities
- Positive approach with a high impact on the morale of the team
- Interpersonal skills
- Willingness to learn new things
- Capacity to work under pressure
- Detail focused
- Ability to identify key problems and establish priorities
- A very high sense of urgency
- University degree or undergraduate (Technical)
- Customer service/client service experience is a plus
- Availability to work in afternoon/ night shifts.
Preferred Qualifications:
- Strong personality with very good communication skills
- Experience with SQL/MySQL Data bases and/or Linux based applications is a plus
- Dynamic and creative
- Loyal, trustworthy, determined and hard-working
- Objective, self-motivated and self-critical in a positive manner
- Open-minded and problem-solving approach.
Nobel is a Worldwide Telecommunications Service Provider. The company has a history of expansion and profitable growth of over a period of 7 years and is well positioned for future success. Nobel offers the largest selection of prepaid and post-paid international products and services with superior connectivity to and from countries around the globe. As a leading facilities-based carrier, Nobel provides extensive communication solutions to customers around the world, with it is our proprietary network.
