Job expirat
-System Support Specialist is primarily responsible for finding solutions, workarounds and/or fixes in order to maintain and improve the functionality of the systems as part of the 2nd line support;
- Offers technical support to the 1st line support and to the applications’ users in order to prioritize and solve the problems related to his/her area of expertise, taking over the problem assigned and record by the 1st line support in the recording service (e.g. Service Manager);
- Escalates the problems to the 3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps he takes in order to solve the problem in the recording service and notifies the user or the 1st line support when the problem is complete;
- Produce and keep update different documents and procedures that are in relation with his area of support, records new solutions in the Knowledge database and acts proactively ,providing a report with the possible future issues that can arise in his/her area of expertise and the solutions to prevent those problems.
-University degree in IT field;
-Minimum 2 years of work experience in a similar position;
-Microsoft BizTalk knowledge and MQ knowledge would be an advantage;
-Organized person, focused, able to work under pressure and capable to meet certain deadlines
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989. ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee