29-10-2014 | EXPIRA LA 28-11-2014
Job expirat
Main Responsibilities:
- Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
- Provide pre- and post sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.
- Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management.
- Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality.
- Support the knowledge-sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database.
- Create, track and monitor CRM records for all incoming support requests. Keep CRM system updated with current information on the support case, related activities and resolution.
- Maintain and extend product knowledge by self-study and by attending relevant training sessions.
Main Requirements:
-Bachelor degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications.
-Minimum 2-3 years related work experience in a Technical Support / Technical Service Desk environment.
- Excellent Polish and English languages
- Excellent communication skills
- Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers.
-Basic knowledge of computers, electric & electronic concepts and devices
- Experience with wide range of operating systems incl. Windows CE and Windows Mobile
o Must be able to multi-task, prioritize and work independently as well as in a team.
Career opportunities in a a fast moving environment
Excellent work environment, young and dynamic team
Very good salary and benefits package
Although we welcome all applications, only the suitable candidates will be contacted for an interview. Please send your applications directly through the myjob platform or at recruitment@hrsmartview.ro.
HR SmartView Consulting is an agile and fast growing talent solutions provider in areas of search and selection, training for HR professionals, implementation of assessment solutions, HR processes related business consultancy and outplacement projects. We are members of Talent Q international group which specializes in psychometric on-line assessment tools.
Our recruitment consultants possess a sound understanding of labour market and business environment having worked in local and international projects. They use easily various methods of finding best talent for the roles they need to fill in, varying from traditional recruitment to direct search and approach.
HR SmartView Consulting
Address: Intrarea Catedrei, 27, Sector 1, Bucuresti.
www.hrsmartview.ro
recruitment@hrsmartview.ro
