07-02-2014 | EXPIRA LA 09-03-2014
Job expirat
IT Support Tasks
• Handling Service Requests and Incidents coming from key users as 1st level support
• Creating Service Desk tickets as either an Incident, or Service Request
• Incident and Service Request Management including solving, tracking, communication and reporting
• Support/Educate internal clients on processes and procedures of the WebNimbus environment
• Ad hoc reports out of WebNimbus environment
• Check data consistency and start correction process
Test Engineering Tasks
• Prepare acceptance test cases for the requirements
• Execute acceptance test cases for the requirements
• Documentation of test cases results within HP Quality Center
• Manage defects on the issues tracker for the discovered defects
• Retesting bug fixes
• Adaptation of test cases after the implementation of functional changes.
Other:
External – clients, technology, competitors, market:
• Maintaining good relations with the internal and external clients;
Internal: cooperation, procedures, policies and best practices:
• Building good and cooperative atmosphere within the team;
• Implementation and act according to the internal processes;
• Close cooperation with software provider team.
Qualification:
• Master or bachelor degree IT, MIS, other Technical Studies
• Very good skills in MS-Office
• Very good knowledge of English (mandatory)
• Technical: SQL Server (T-SQL) and/or Reporting Services (or Crystal Reports) would be a plus
• Knowledge of German/other European language would be a plus
Experience
• Min. 1 year experience in relevant field of software development, requirements management and software testing
• Min. 1 year experience in maintenance and support on a production IT system
• Min. 1 year experience in testing of an IT system
Competency:
• Problem solving skills
• Determination to achieve the ambitious goals and work with and coordinate across multiple group of people
• Team oriented, motivated and quality driven
• Follow and attention to the details
• Good communication skills
• Can listen to, understand information and ideas as presented verbally
• Ability to decision making
• Working with time and stress pressure
• Emotional intelligence
• Client oriented
• Time management – ability to multi-task and effectively manage workload
• Ability to maintain documentation.
ABC Human Capital – Agentie de recrutare & Executive Search, dezvolta din anul 2005 proiecte de headhunting si recrutare pentru mai mult de 190 de companii prezente pe piata din Romania. Majoritatea proiectelor derulate de agentia noastra se adreseaza pozitiilor de middle si top management, insa compania are experienta si in recrutarea de personal pentru posturi entry level.
Gama serviciilor noastre este alcatuita astfel incat sa raspunda nevoilor companiilor client ― de la selectia si recrutarea personalului, pana la evaluarea profesionala a candidatilor sau a personalului angajat, precum si implementarea de programe de sustinere a persoanelor vizate readaptarii la noile exigente ale pietei fortei de munca.
Portofoliul nostru de clienti >> http://goo.gl/CIDu0
Ce oportunitati de cariera oferim >> http://goo.gl/scNUH
Contact >> http://goo.gl/ZyX6d
