Job expirat
Receive inbound support calls from existing and potential customers;
•Identify and resolve reported customer issues and technical problems;
•Document any issues for developers to resolve;
•Walk customers through the setup of our call center software solution;
•Train customers on how to use our call center software solution;
•Test the software solution during idle time and then document any issues for developers to resolve.
•University of Polytechnics or Economical Academy (exact sciences), student or graduated;
•Solid understanding of internet terminology, applications and navigation;
•1- 2 years of experience in IT field would be a significant plus;
•Any SIP or VoIP background is a plus;
•Knowledge of Routers/Firewalls/ Switches is a plus;
•Willing to work in shifts(night shifts included);
•Excellent English communication skills, both written and verbal;
•Excellent customer interaction and telephone skills;
•Excellent computer skills;
•Strong analytical and problem solving skills;
•Strong attention to detail;
•Self-motivated;
•Ability to multi-task.
In return, we offer…
- Very attractive compensation package with clear progression;
- Free transportation between 22:30 to 05:30;
- Massage program and access to a fitness center for best performers;
- Fun activities at work (parties, workshops and more).
Nobel is a Worldwide Telecommunications Service Provider. The company has a history of expansion and profitable growth of over a period of 7 years and is well positioned for future success. Nobel offers the largest selection of prepaid and post-paid international products and services with superior connectivity to and from countries around the globe. As a leading facilities-based carrier, Nobel provides extensive communication solutions to customers around the world, with it is our proprietary network.
