Technical Support Specialist

eMAG.ro

10-03-2015 | EXPIRA LA 09-04-2015

Job expirat

RESPONSABILITATI

•Providing technical support for all internal software systems within our business;
•Understanding business processes and evaluating software configurations to identify ways to enhance overall effectiveness and efficiency;
•Analyzing, reproducing, and reporting defects to the software development team;
•Creating documentation for the encountered issues to ease the work of the development and testing team;
•Ensuring that all above activities are conducted consistently and in accordance with company policies and procedures;
•Finding the appropriate solutions in a timely manner;
•Staying up-to-date with current changes and updates;
•Communicating with the QA Testing team to identify possible reasons for the defects.


CERINTE

•Experience in working with mySQL;
•Technical support/IT support experience;
•Experience in working with tracking tools- JIRA
•English - Fluent - mandatory.


BENEFICII OFERITE

•Competitive salary package;
•Attractive additional benefits policy;
•Integration program in a professional, young & dynamic team;
•Having the opportunity to work with the latest technologies;
•The opportunity to work in a pleasant and friendly team, and also a highly professional environment where you will have the chance to learn on a daily basis, and develop your career.


DESCRIEREA FIRMEI

Lansat în 2001 ca un magazin online de sisteme de calcul si produse de birotica, eMAG se numara printre creatorii pietei de comert electronic din România. Adaptarea permanenta a serviciilor la realitatile pietei sii orientarea catre client au propulsat si au mentinut eMAG în pozitia de lider constant al pietei.

eMAG are un portofoliu în care se regasesc atât produse si solutii IT si de comunicatii, cât si echipamente electronice si electrocasnice, oferta sa extinzându-se permanent. Compania opereaza magazinul www.emag.ro precum si sapte showroom-uri deschise în Bucuresti, Iasi, Ploiesti, Cluj, Timisoara, Constanta si Craiova.

In cei 9 ani de activitate, echipa eMAG a crescut in ritm alert, ajungand in prezent la un numar de aproximativ 300 de angajati. eMAG sustine in continuare dezvoltarea fortei de munca din Romania, oferind locuri de munca de inalta specializare, intr-o piata in plina evolutie.