Technical support specialist for software applications
Job description:
-Very good knowledge of the software applications developed by TeamNet
-Promptly answers to the support requests from the clients via phone, e-mail or at the client location
-Understand and identify various client problems and questions and offer solutions for it
-Elaborate manuals and other support materials
-Collaborate with quality assurance and development departments
-Monitor, track and validate solutions for defects
-Apply ISO 9001 certified procedures for technical and client support
Requirements:
-University degree (preferably economics or technical)
-Exposure to various IT&C environments in large organizations in public sector is a plus
-Experience in working with various applications or in providing training for the end-users of the applications
-Ability to troubleshoot and solve complex application technical problems
-Fast learning ability in order to obtain advanced knowledge of software applications
-Excellent communication abilities, good expressivity
-Client oriented attitude
-Dynamic, flexible, team player
-Previous experience with similar technical support position or with software implementation is a plus
-ITIL certification is a plus
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