Job expirat
Deliver world class 2nd Level Support to our International Clients
Provide prompt solutions to client requests via email, phone and remote sessions
Maintain continuous communication with our clients
Keep records of customer interactions
Diagnose problems, provide suitable workarounds to the customer and work closely with our development team
Constantly contribute to our FAQ and Helpcenter based on most frequent questions and issues
Deliver Online Training and Webinars
Adhere to internal processes and procedures
Fluency in English and French
Great communication skills, both written and verbal
Experience in Customer Service or Consultancy or if possible in Software or CloudSolutions
Good knowledge of MS-Office programs
Customer orientation and attention to detail
Great interpersonal skills, adaptability and stress tolerance
Good understanding of internet technologies
Previous experience in working with CRM tools such as Salesforce, Right Now, BMC Remedy, MS Dynamics or Zendesk
Previous experience in working with file types/databases (XML, XSLT, TXT, HTML .etc)
Proficiency in any other European language (e.g. German, Spanish)
Motivating salary and medical subscription
Modern office in the city center
Friendly international environment
Please apply with updated CV in English.
The higher education industry is a growing market and QS has established itself as the global leader in higher education events and intelligence. We provide recruiting platforms for Business Schools, Universities and employers to meet with talented individuals, for their academic programmes and career development. We deliver solutions for the world’s leading universities, business schools and global higher education community. We also offer services ranging from consultancy to professional services, software solutions and publishing. Almost 20 million people visit our websites each year and in excess of 200,000 register to receive information on opportunities to reach their educational and career goals worldwide.