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This position provides leadership for a distributed team of telecom engineers delivering telephony services for PwC users across CEE region, with the responsibility for successful implementation and operational management of the Telephony service and strategy.
Key Duties and Responsibilities:
• Design, implement, and manage digital and analog telecommunications equipment and services;
• Effective operation in respect of operational policies and procedures, performance management and reporting and meeting defined SLAs;
• Technical support and service delivery of the telephony service with a high standard of service and support;
• 5+ years professional experience in IT telecom;
• Effectively manage a high performing team of 2 telecom engineers;
• Expert experience managing telephony systems from Avaya and other vendors;
• Expert knowledge of T1/E1, PRI, ISDN, and SIP technologies;
• Relevant certifications are desired in Avaya CM;
• Basic project management skills;
• Good knowledge and experience working within ITIL standards;
• Written and verbal communication skills in English;
Skills, Abilities, and Expectations:
• Adheres to Company standards, methodology, and confidentiality requirements;
• Continuously demonstrates high integrity and transparency in actions;
• Good presentation skills with MS PowerPoint;
• Demonstrate good project management and people skills;
• Rollup status reports on a timely basis;
• Maintain a positive attitude and a calm demeanor at all times.
PricewaterhouseCoopers is the largest professional services firm in the world with over 146,000 staff and a presence in 150 countries. We provide industry-focused assurance, tax and advisory services to clients that range from the world¿¿¿s largest multinationals to some of its most innovative entrepreneurs.
PricewaterhouseCoopers has a regional partnership which means that across Central & Eastern Europe (CEE) we act as one firm. This increases our ability to provide seamless service for our clients and means greater international exposure and mobility for our staff across our 25 countries.
