Job expirat
• Reliable operation and maintenance of telephony infrastructure: Avaya PBX, IVR, Call recording, CMS. etc
• Provides third level telephony support for users by working closely with the IT Helpdesk team
• Compile timely, comprehensive, and accurate reports as requested
• Follow the Change Management process for the changes made on telephony infrastructure
• Manages any problems with vendors and service providers
• Researches new technologies to be implemented in Europe
• Participates in planning and execution of system development projects
• Facilitates technical discussions with vendors on new or existing products
• Cooperates with IT personel inside the global organization and with IT departments of various Customers
• Supervises and mentors Telephony/IT Junior engineers working in the team across Europe, contributes to their personal and technical development
*Strong and reliable technical knowledge covering the following technologies/products:
*Avaya Voice system (designing, installation, maintenance, administration)
* Call Center installation and maintenance (designing, installation, maintenance)
* Voicemail system
* Measuring/Reporting system
* Voice recording system
*Bachelor's degree in a Telecommunication / IT / Computer Science/ Engineering / Mathematical discipline or relevant skills or equivalent professional experience
*Positive customer service attitude
*Ability to interact with diverse customers in a multicultural environment
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
