Job expirat
- Deal directly with customers by telephone
- Respond and resolve promptly to customer inquiries and complaints
- Meet Quality and Productivity standards as imposed by the Client
- Record details of inquiries, comments, complaints and actions taken
- Communicate with other departments, as needed
- Secondary school education
- Proficient in English
- Able to multi-task
- Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem
- Adaptable and Proactive
- A competitive salary package along with fidelity Programs
- Specialized product and Program Training
- Incentive Plans based on performance
- A young and dynamic environment
- The possibility of growing within the company
World Phoning Group (WPG) is a rapidly developing outsourcing multilingual call center.WPG is uniquely positioned in Eastern Europe to provide Inbound and Outbound “out-sourced” Telemarketing Services. We offer a unique set of language skills, that set us apart from other Call Centre allowing our customers to focus directly on Ethnic market opportunities.Our expertise lies in outbound-inbound client generation, customer service, Schedule appointments, Product Sales, technical support and B2C and B2B Customer Acquisition, Clean and update lists.Headquartered in Bucharest, Romania, together with satellite offices in Moldova and Egypt, we offer services in wide variety of languages, including:* English* Spanish* Arabic* French* Russian* Italian* German* Romanian
