Job expirat
Analyze, clarify and test requirements of service orders received from other departments in order to ensure proper and timely implementation of these.
Cooperates with involved departments in order to eliminate the problems found in service orders.
Report information regarding the maintained equipment in order to identify solutions to improve the network performances and to eliminate the nonconformities
Analyze and resolve equipment malfunctions, founded, signaled by other departments or customers complained, according to internal agreed procedures thereby increasing performance indicators and customer satisfaction.
Monitors and secures the access to managed equipment and applications in order to assure the secure usage and to avoid improper system usage.
Offers support for configuration, test and acceptance of the equipment and applications in order to assure a proper deployment for services for the clients
Collaborates with providers of equipment and services in order to inform about the nonconformities and solve together the errors occurred in managed equipment, according to existing procedures.
Implements software and/or hardware corrections and upgrades in order to assure a good and continues functioning of the equipment;
Reports the result of functionality tests, in order to maintain tracking of performed procedures.
Prepares working instructions and tests procedures according to equipment provider recommendations and apply them in all operational activities in order to increase the efficiency.
Monitors the indicators of network performance (Basic Key Performance Indicator) in order to assure the network functionality according to the parameters agreed internally and to apply actively corrective actions.
Offers trainings to the new personal within Operation and Maintenance Division in order to increase continuously the level of colleague’s technical knowledge.
May be requested to works in stand-by schema during the off-hours and gets into company’s premises in case it is needed to support continuously the network operation.
Reports to superior remarkable events appeared at working place in order to maintain tracking and to have effective working methods, ranked efficiently.
University degree in electronics, telecommunication or related fields;
1-2 years of experience in telecomm/computer science field;
MS Office- medium;
Operating systems and applications: SUN Solaris, UNIX,Linux, Windows etc – medium;
Optical fiber transmission systems - advanced;
Radio waves conveyance domain - medium;
Computer network and data transmissions - medium;
Mobile telecom knowledge - medium;
Knowledge in Ethernet, TCP/IP protocols and digital transmissions – medium;
English - medium.
COSMOTE Romania, member of the Greek-based COSMOTE Group, was launched in December 2005 with the purpose of making mobile telephony accessible to all Romanians. COSMOTE Romania is committed to changing the mobile communications landscape for the benefit of the Romanian consumer by offering competitive services at the most affordable and accessible tariffs. Sharing COSMOTE Greece corporate philosophy, COSMOTE Romania brings to the Romanian market the Group s vision, creativity, commitment and customer centric philosophy. COSMOTE today has the widest presence in South Eastern Europe in mobile telephony, offering its customers clear benefits, quality of service and value for money. COSMOTE Romania is committed to bringing the same level of satisfaction and success to the Romanian market. The company s management team consists of highly qualified experts from the mobile telecommunications industry and key executives from Greece and Romania instilling wealth of technical, commercial and brand development knowledge. COSMOTE Romania is one of the most active employers on the market, expanding its team by 50% from 400 in December 2005 to 600 at the end of August 2006. Under the slogan - Together We Grow- , COSMOTE Romania s employee philosophy is focused on combined professional development and company growth, teamwork, innovation and enthusiasm. For more information, please access www.cosmote.ro.
