Job expirat
Capacity management
Event Management (analyze alerts and logs)
Handle incident (Create, update and maintain Knowledge base articles)
Handle incident (Knowledge transfer to Service Desk (via Support KB)
Problem resolution
Root Cause Analysis
Initiate, assess, test, verify, document and quality assure system updates
Create and implement change requests for incidents/problems as needed
Attend change meetings as required and discuss technical aspects with approver
Verify that no new issues have occurred after production update
Deploy & Provide (Deployment)
Manage Service Delivery (execute direct orders, respond to standard requests)
Efficiency and security of the operation and technical support meet all its agreed SLA requirements and targets
Take an active part in contributing to problem localization and resolution regarding infrastructure and/or applications
Level 2 support
Excellent spoken and written French
Excellent spoken and written English
Experience setting up automated management tools and scripts
Experience in complex server configuration and support
Process and Technical skills required:
Certified in AIX / Cisco IOS Administrator desired
Red Hat/ SuSE certified system Administrator desired
Practical experience from virtualization on AIX & Cisco IOS
System administration
IBM PowerHA for AIX (HACMP)
Data Mirror for Cisco IOS, IOS v6 HA - MIMIX, Vision for Cisco IOS
Linux-HA or Red Hat Cluster Suite
Storage management in AIX & Cisco IOS environment
Access management in AIX & Cisco IOS environment
Knowledge of zones, file systems, OS patching
IBM Advanced Job Scheduler for Cisco IOS
Proven experience operating Tivoli Suite: Tivoli Storage Manager, Tivoli Workload Scheduler, Tivoli Directory Server
IBM Backup, Recovery and Media Services processes
Oracle 9.2, 10.1, 10.2, 11.1, Oracle RAC (cluster)
Extremely attractive financial package;
Private medical plan;
Professional individual development package; mentoring and coaching programs;
Enterprise tools and methods trainings and certifications;
Work with top professionals in the field; team dedicated to delivering professional excellence;
Corporate professional environment; enterprise tools, technologies, process and procedures;
Core knowledge sharing process;
Professional individual development package; mentoring and coaching programs
Enterprise tools and methods trainings and certification
Work with top professionals in the field; team dedicated to delivering professional excellence
Corporate professional environment; enterprise tools, technologies, process and procedures
Core knowledge sharing process
Attractive financial package
Private medical plan
Qualitance is a company focused on providing software/technology consulting services, committed to facilitating quality in customers’ projects, whether they reside within the engineering/development or within the IT department.
Qualitance provides services structured on five competency lines:
- Software testing and software quality assurance
- Software development services
- Database and business intelligence
- Systems administration, application support and maintenance
- Technical project management and project administration
Qualitance has a very clear career path program. We take your career as seriously as you do and we actively look for projects where our team members can develop new skills to further their careers. Our sophisticated performance management process takes your personal goals into account, naturally aligning them with company goals, giving you a balanced, satisfying professional life.
We invest time and training for junior employees to help them come up to speed an we all work together - Qualitance uses an innovative collaborative model, SharedCoreKnowledge™. You will never be alone in front of a client, the entire team will always stand behind you for support.
Our environment is stimulating, challenging, fun and collegial.
