Job expirat
Resolution of third line incidents that have been escalated through the Service Desk and/or Operations. Technical Support will also participate in serious incident/problem management teams as required
Ensure that technologies operate at optimal efficiency. To achieve this Technical Support implements a series of scheduled procedures according to good practice recommended by vendors and relating to the infrastructure and technologies on which the services exist
Provisioning of new services and technologies through service introduction projects
Management and maintenance of Asset Management and Configuration Management systems, including maintenance of relationships between Configuration Items
Provide remote support for all servers and systems
Work with vendors and third-party service providers to identify and resolve incidents
Maintain and update support system data and service information - including knowledge bases
Mandatory:
English - successful applicants require excellent written and spoken English skills
IBM Websphere Application Server (support and deployment for critical business applications)
Experience of triage and troubleshooting in large, complex web-based environments
ITIL incident management and use of ticketing systems
Hardware, Virtualisation
Basic TCP/IP networking troubleshooting
Capacity and performance management
Monitoring and alerting systems
Customer oriented – calm, active listener, confident
Organised, analytical and methodical, structured approach to work, attention to details
Desirable:
Windows System administration
Enterprise storage array setup and administration
VMware Vsphere
Fibrechannel storage area networks
Linux system administration
Oracle database platforms
Firewall and security administration
Hardware and resource management
Overview of performance management of Java applications
Training and development within Endava University
Opportunities for training and working abroad
Competitive salary package
Sport package
Medical insurance
Team-building activities
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
