30-10-2012 | EXPIRA LA 29-11-2012
Job expirat
About us:
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence?
Then please come and join our team!
You can apply also to:valentina.vancea@wns.com
Key Competencies:
- Fluency in German and good command of English is a must
- Proactive in solving day to day issues
- Excellent communication, analytical and interpersonal skills
- Customer centricity
- Initiative and innovativeness
- Keen to take ownership
- Result oriented
- Team player
- Computer proficiency
Key Accountabilities:
- You will be part of a team that handles inbound calls
- 95% of time is dedicated to speaking with customers
- Understand customer requirements for support services
- Analyze information and develop solutions to meet the customer’s business and technical requirements
- Handle all incoming customer e-mails and telephone inquiries and requests in a timely and professional manner
- Participate in team huddles and required trainings
If you are considered for a part time role then you must know that the first month of employment should be on a full time basis (as you will go through classroom and on-the-job training).
What we offer:
Learning & development
• Training sessions provided by Company & Client
• Knowledge sharing initiatives
• Coaching sessions set by the Team Leader
• Attractive work environment within a dynamic team
• Motivating salary package based on personal achievements
• Career development within a multinational company.
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
