Job expirat
• Work in the Network Operations Centre on a 24x7 shift rota basis.
• Conduct network surveillance and proactively initialise fault resolution and priority.
• Carry out first level fault diagnostics across the Interoute Voice & IP network
• Conduct preventative maintenance and analyses of circuit performance
• Open trouble tickets from network alarms or external fault reports
• Track trouble tickets assigned to the NOC
• Escalating trouble tickets, both technical and to management
• Carry out vendor and supplier contact and escalation for fault resolution.
• Co-ordinate field operatives across Pan European Network
• Support Local Ops with Diagnostics and maintenance
• Responsible for escalation of unresolved Voice/IP customer or network faults to 2nd or 3rd Line Support as required.
• Liaise with customer representatives to obtain fault resolution.
PERSON SPECIFICATION
• Excellent interpersonal and communication skills
• Good team player
• Able to work under pressure and on own initiative
• Decision maker
• Able to resolve problems quickly and effectively
SPECIFIC QUALIFICATIONS
• Studying for Cisco Qualification or already in possession ( i.e. CCNA/P.) would be advantageous
EXPERIENCE REQUIRED
• Experienced user of Microsoft Office applications.
• Experience of NOC shift patterns
• Good basic fault finding techniques
• Experienced user of all Voice technologies
• Experienced user of IP tools such as telnet, ping, trace route and TFTP
KNOWLEDGE REQUIRED
• Minimum 4 years experience in Telecommunications with at least 2 years Voice/IP in an operations position
• Competent in the use of Voice/IP management tools such as InfoVista, Netcool or SMARTS.
• Conversant with telecommunications operational processes and procedures
• General technical understanding of Voice,IP, SDH transmission and DWDM services
• Knowledge of TDM, VOIP,IP
• Familiarity with the following protocols SS7, SIP, H323, Q931, BGP, OSPF,
• Experience on Sonus and/or NexTone equipment would be advantageous
• Experience with the Cisco portfolio of equipment would be advantageous
Firma SC CASABLANCA SERVICES SRL Timisoara este o firma acreditata MMSSF
( acreditare TM 201/2002 ) care ofera angajatorilor servicii complete de recrutare si plasare forta de munca in tara si strainatate.
Avem o baza de date solida, permanent actualizata cu CV-urile candidatilor. Dispunem de personal specializat in testarea si evaluarea psihologica a candidatilor.
Firma noastra este permanent la dispozitia dvs cu urmatoarele servicii :
- Recrutare si selectie de personal pentru acoperirea posturilor temporare sau permanente;
- Consultanta in resurse umane:
- Audit de resurse umane
- Analiza si evaluarea structurii motivationale si a satisfactiei angajatilor
- Servicii de consultanta in domeniul legislatiei muncii
- Anchete de opinie;
- Solutii complete de training in domeniul management, marketing, comunicare, vanzari, managementul carierei, cursuri acreditate si recunoscute in 15 tari din Europa (EBC*L ¿V European Business Competence License) in domeniul managementului afacerilor, comunicarii, leadership etc.
Calitatea, experienta si profesionalismul serviciilor pe care le oferim in domeniul resurselor umane ne recomanda.