Job expirat
Kpax Marketing is one of the largest marketing and customer support companies in Limassol, Cyprus, and we are looking for a customer-oriented service representative, native or fluent in German language.
Job Description
• Manage large amounts of incoming calls/e-mails and chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Fluent in both German and English (min level B2)
• High school degree
• Ability to operate a PC (Microsoft office, CRM systems and E-mails)
• No previous experience is required, but any similar working experience is a plus. Full training is provided by the company
KPAX Marketing Ltd. is an interactive online marketing agency, delivering
online services in consumer advertising, customer support, customer
retention and data analysis. Further details can be found on our website
http://kpaxmarketing.com/
