11-03-2011 | EXPIRA LA 10-04-2011
Job expirat
GENERAL PURPOSE:
This position designs, implements, and maintains complex database infrastructure with respect to access methods, access time, validation checks, organization, security, documentation and statistical methods.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Incident Management Level 3 – Provides support to include resolution and re-engineering.
Server/Application Administration - Validate requirements; validate system designs; oversees Microsoft SQL database instances, design complex scripts, and prepares change implementation documents. Analyzes SQL databases and scripts on production systems in order to facilitate improvements. Supports development, test and training environments. Produces weekly system status reports for management. Develops and documents technical specifications for procurement of systems, equipment, and services for Advanced Systems.
Server/Application Documentation - Documents all areas of the systems, including which clients are accessing which applications, databases and system security design. Works with the Business continuity manager on creating and updating system disaster avoidance/ recovery plans.
Change Administration – Acts as a key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with SYKES standards.
IT Physical Asset Management - Responsible for IT asset management for SAN systems and provides reports to management and the Sykes Asset Manager in accordance with SYKES standards.
Software Compliance - Responsible for all SAN software compliance issues and provides monthly reports to management and the SYKES Asset Manager.
May perform other duties as assigned.
MCSE and MCDBA certifications
Solid understanding of SQL, Scripting, Citrix
Strong analytical and diagnostic skills for database monitoring, management and tuning of SQL Server 2000, including indexes and query analysis
Backup and restoring SQL Server databases
SQL Server 2000 stored procedures
SQL Server database replication
Creating a Maintenance plan, including documentation and implementation in a 24/7 production environment
Advanced knowledge of Active Directory, Windows 2000, Windows and Exchange 2003
Advanced knowledge of Microsoft Back Office and .Net
Advanced Knowledge of Terminal Services and remote client connectivity
Solid understanding of windows client operating systems
Strong written and verbal skills
Proficient use of Microsoft Office
SYKES is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 32,000 employees.
