Job expirat
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Perform simple maintenance tasks. Perform basic functionality setups, configuration and testing of the maintenance that was performed
Advise user on appropriate action
Prepare onboarding procedures for new employees
Record all allocated items to IT inventory application
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to appropriate resources
Identify and escalate situations requiring urgent attention
Track and route problems, requests and document resolutions
Follow team processes and read documents
Get things done, make progress regarding work tasks
Stay up-to-date with system information, changes and updates
Basic knowledge and understanding of large IT infrastructures
Basic knowledge and experience working with/in:
o Operating systems: Windows, Linux, Mac OS, Mobile OS( iOS, Android)
o Core services : DNS, DHCP, Printing, Active Directory, Exchange
o Application support : MS Office ( Outlook, Word, Excel, PowerPoint) , Java based Applications and Accounting Applications
o Physical Access Control
o Monitoring systems : Opsview, SCOM
Ability to troubleshoot computer problems and document resolutions for further references
Understanding of network Infrastructure: LAN , WAN, switches, routers, UDP/TCP, ports, firewalls, subnets and services
Ablity to follow basic diagnosis scenarios (WI) and resolve expected problems
Ability to decide correctly when to escalate to more senior personnel. Will assist with diagnosis of issues
Understanding of concepts about services’ status
Basic understanding of splitting large problems into smaller problems
A plus would be:
Basic working knowledge with : SVN, TFS, Jira
Customer service orientation
Ability to view everyone you interact with as a client
Ability to treat all customers with respect and patience
Good written and verbal skills
Ability to know when and how to ask for assistance
Ability to use clarity and simplicity when describing a problem even to nontechnical professionals
Ability to accept coaching and feedback
Proneness to improvement
Strong wish to do your best
Continuous desire for learning and growing professionally
Organising and Quality Orientation skills
Ability to take responsibility for your own actions
Ability to take initiative: tackle tasks relevant to skill level
Team player skills
Strong wish to support the team and extend trust and confidence to others
Ability to share information.
Professional development through the iQuest Career Management program
Trainings/certifications on the latest technologies
Professional and collaborative working environment
Competitive remuneration package
English and German language courses
For more than 14 years, iQuest has provided exceptional professional services and delivered an extensive portfolio of customised software solutions to many of Europe’s largest businesses mainly in Germany, Switzerland, the United Kingdom and Scandinavia.
With a winning combination of technical expertise and service excellence, iQuest drives long-term business value for leading companies in a broad range of industries such as telecommunications, life sciences, financial services, logistics and media.
Our highly specialised service offering includes software and product engineering, application lifecycle services, business information management, business process management, e-commerce and software quality assurance and testing. iQuest focuses on providing best-in-class solutions that are cost-effective and help our clients maintain a competitive advantage through technology.
Founded in 1998 and headquartered in Germany, iQuest has 6 European offices with local teams in Germany, Sweden and Romania, currently employing more than 400 people.
