Job expirat
• 2nd line support – Remotely investigating and fixing problems escalated from 1st line support
• Deliver end-user, operating system and desktop application support
• Collaborate with remote teams and customer technical staff to resolve incidents
• Assess, troubleshoot and escalate user problems to specialized teams when necessary
• Involved in identifying recurring issues and providing training to the 1st line support analysts
• Involved in drafting knowledge articles and improving the existing knowledge base
We are looking for people with at least 2 years’ experience in a similar role though are willing to make exceptions for exceptionally technical people. The successful candidate will have excellent written and spoken English skills and will be able to address as many of the following:
• Microsoft Active directory issues and requests
• Complex operating system issues both on MS Windows and Mac OS
• Troubleshooting Microsoft desktop applications
• Troubleshooting access to bespoke, web-based applications
• Moderate difficulty incidents related to client networking, client-server and hosted web-based bespoke applications
• Advanced network connection diagnostics and troubleshooting
• Diagnostics using remote control of user desktops
• Trouble-ticketing and helpdesk system operations
• ITIL – a reasonable understanding of ITIL processes
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
