Job expirat
Responding promptly to customer questions, complaints and log requests in a timely manner
Using different software tools to track & solve issues effectively
Single point of contact for all ticket information
Investigating tickets when required
Testing for reproduction of the ticket and confirming the ticket validity (incl. severity, priority, outage)
Owning the ticket (update & closure)
Recording and documenting details of actions taken
Proactive product care activities
Must keep a high level of security and confidentiality when it comes to customer information
.NET/C# development
Good .NET/C# knowledge and experience
Eager to learn new technologies, i.e. Azure
Advanced technical skills in the following domains is an advantage but not a must:
Operating systems
Hosting environments / Web servers
Database (MS SQL Server)
Do you also have these qualities?
Excellent communication skills
Attention to detail
Able to meet deadlines and handle stress
Problem solving skills
Client oriented
English proficiency
German is not mandatory but it is an advantage
What experience do you need?
Technical University Degree
Experience in Software Integration
Knowledge / Experience in using software test and development tools
Knowledge / Experience in software development methodologies and processes
Customer Service /Technical Support experience is considered a valuable asset
Excellent remuneration package
Competitive benefits package
Stimulating and professional working environment
Relaxed working atmosphere
Opportunity to develop enterprise-sized projects
Team buildings and other team activities
Rewarding and flexible career opportunities
English and German language courses
Trainings and certifications on the technologies you will be using
Opportunities for training and working abroad
For more than 14 years, iQuest has provided exceptional professional services and delivered an extensive portfolio of customised software solutions to many of Europe’s largest businesses mainly in Germany, Switzerland, the United Kingdom and Scandinavia.
With a winning combination of technical expertise and service excellence, iQuest drives long-term business value for leading companies in a broad range of industries such as telecommunications, life sciences, financial services, logistics and media.
Our highly specialised service offering includes software and product engineering, application lifecycle services, business information management, business process management, e-commerce and software quality assurance and testing. iQuest focuses on providing best-in-class solutions that are cost-effective and help our clients maintain a competitive advantage through technology.
Founded in 1998 and headquartered in Germany, iQuest has 6 European offices with local teams in Germany, Sweden and Romania, currently employing more than 400 people.
