Job expirat
Do you thrive in a fast rhythm environment where helping the customer is your top priority? Are you a smart, optimistic developer who loves to figure out computer software problems? You will troubleshoot a variety of issues over the phone, email or remote connection.
The applications were developed in Microsoft .NET for large European companies and the support team will handle the technical incidents.
What will your responsibilities look like?
* Responding promptly to customer questions, complaints and log requests in a timely manner
* Using different software tools to track & solve issues effectively
* Single point of contact for all ticket information
* Investigating tickets when required
* Testing for reproduction of the ticket and confirming the ticket validity (incl. severity, priority, outage)
* Owning the ticket (update & closure)
* Recording and documenting details of actions taken
* Proactive product care activities
* Must keep a high level of security and confidentiality when it comes to customer information
* .NET/C# development
What abilities will you need?
* Good .NET/C# knowledge and experience
* Eager to learn new technologies, i.e. Azure
* Advanced technical skills in the following domains is an advantage but not a must:
o Operating systems
o Hosting environments / Web servers
o Database (MS SQL Server)
Do you also have these qualities?
* Excellent communication skills
* Attention to detail
* Able to meet deadlines and handle stress
* Problem solving skills
* Client oriented
* English proficiency
* German is not mandatory but it is an advantage
What experience do you need?
* Technical University Degree
* Experience in Software Integration
* Knowledge / Experience in using software test and development tools
* Knowledge / Experience in software development methodologies and processes
* Customer Service /Technical Support experience is considered a valuable asset
* Excellent remuneration package
* Competitive benefits package
* Stimulating and professional working environment
* Relaxed working atmosphere
* Opportunity to develop enterprise-sized projects
* Team buildings and other team activities
* Rewarding and flexible career opportunities
* English and German language courses
* Trainings and certifications on the technologies you will be using
* Opportunities for training and working abroad
Note: ONLY selected candidates will be contacted!
For more than 14 years, iQuest has provided exceptional professional services and delivered an extensive portfolio of customised software solutions to many of Europe’s largest businesses mainly in Germany, Switzerland, the United Kingdom and Scandinavia.
With a winning combination of technical expertise and service excellence, iQuest drives long-term business value for leading companies in a broad range of industries such as telecommunications, life sciences, financial services, logistics and media.
Our highly specialised service offering includes software and product engineering, application lifecycle services, business information management, business process management, e-commerce and software quality assurance and testing. iQuest focuses on providing best-in-class solutions that are cost-effective and help our clients maintain a competitive advantage through technology.
Founded in 1998 and headquartered in Germany, iQuest has 6 European offices with local teams in Germany, Sweden and Romania, currently employing more than 400 people.
