Job expirat
Groups Operations Executive
Purpose of Role
Operate and successfully confirm group’s enquiries (Leisure Groups, Student Groups, MICE/BT, Tours and VIP bookings).
Increase profit by selling extra service on each booking.
Develop a portfolio of client assigned.
Excellent customer services to clients and suppliers.
Duties and Responsibilities
Receiving groups request (from clients around the World) on a daily basis, prioritizing this work accordingly to deadlines and start working on each booking.
You will be fully responsible for the successful commercial outcome of every booking, taking daily decisions on mark-ups, properties, extra services and the correct operation of the booking once it has been confirmed
Negotiating with suppliers according to the sales requirements either by e-mail or telephone to make a reservation
Increasing profit revenue by upselling extra services to 30% of your workload.
Rate comparison and rates negotiations with Hotels and suppliers
Negotiations of Terms and Conditions
Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required
Replying to clients/prospective clients with in services level agreement
Dealing with all operational matters once the group has been confirmed such as amendments, pax changes, rooming, pre-forma and follow up of cancellation and payments terms and conditions
Liaising with Sales, Contract and Accounts departments
Inputting financial data into systems and documentation as part of the Incoming Reservations procedures
Focusing in maintaining good relationships with existing clients and obtaining new group business
Dealing general administration duties required within the role
Other duties as required from time to time
Level of financial responsibility
You will have financial authority (up to agreed limits) for decision making in relation to mark-ups, cancellations deadlines and payments deadlines
Line management responsibility
You will be reporting to the Groups Operation Supervisor
Other
Available to travel and meet clients and suppliers
Experience, Qualifications, Training requirements
Desirable Groups Reservation experience
Desirable Negotiations experience
Proactive approach to learn is a must
Knowledge, Skill, Behavioral requirements
Fluent in English and another EU Language
Strong communication, negotiation and client relationship management skills
Good team player
Stamina and persistence
Ability to anticipate and solve problems - especially at the last minute
Ability to work under pressure and to tight deadlines
Financial awareness including budgeting skills
Ability to organise and plan effectively and to prioritise tasks in order to manage multiple activities and meet deadlines
A ‘can-do’ approach
Key measures
Quarterly Profit Target
Quarterly Client Portfolio Target
Quarterly Negotiations Target
Quarterly Customer satisfaction review
Errors and omissions reviews
Constant update to clients and supplier (within the department guideline)
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
