Job expirat
Position Purpose
The Service Sales Engineer has to secure professional service support for the products and applications.
As a Service Sales Engineer, you are closely linked towards the customer and thereby creating value to their business.
Responsibilities
• To be in direct contact with key customers and secure solving all customer service
• Support Service Technician First level
• Records and processes highly complex orders and inquiries received by mail, telephone and through personal customer contact
• Provides highly complex repairs in warranty and after warranty period
• Dealing with warranty claims
• Provides extended service reports in English language
• Provides pricing, availability and schedule information
• Suggest additional or alternative products or services to meet customer needs
• Serves as link between customers and sales staff to assure responsiveness
• Increase service revenue at accounts
• Activate installed pump base to exchange with new high efficiency and energy optimised solutions
• Contribute to our profile as a solution provider in energy and water optimization
• Resolves technical difficulties and issues with the customer
• Close cooperation with other departments
• To have a special focus of creating new opportunities in relations to Water Utility, thus securing highly skilled technical advises to the customer.
• Supporting the Sales Managers to create valuable report
• Heavy technical insight on products and application/system knowledge to secure expertise in fault finding and diagnosis of equipment and pumping systems.
• Highly skilled in fully understanding and operating installed pumps & systems
• Supporting sales during quotation phase for complex projects
• Sign, train and steer ASP for low end and remote repair services
• Train operators after projects
Requirements
Technical background for example as an engineer degree
Electrical technician qualification preferable with service experience in the
Water Utility pump business
Sales abilities
Know-how of products and applications within pumping solutions field
o Heavy Technical Insight
o Deep System & Technical knowledge
o Optimization Knowledge
o Thirst for new Knowledge
Very good PC skills
Mandatory fluent English skills
Driving license
Professional, lider pe piata agentiilor de Resurse Umane din Romania, ofera clientilor sai servicii complete in domeniul resurselor umane: recrutare, testare, selectie si plasare de personal, administrare de personal, executive search, evaluare de personal, assessmnet & development centers, audit organizational si training.
Pastram confidentialitatea si tratam cu profesionalism fiecare candidatura.
Site: www.professional.com.ro
Sediul central:
Bucuresti
B-dul. Alexandru Ioan Cuza, nr. 4, Sector 1
Tel.: +40 21 314.69.30
E-mail: office@professional.com.ro
Filiale:
Brasov, Cluj-Napoca, Craiova, Iasi, Ploiesti, Timisoara.
Rep Moldova - Chisinau
MD-2068, Chisinau, str. Miron Costin nr. 7, biroul 404
Tel./Fax: + 373 22 439781
Tel: +373 22 449978
E-mail: professional-md@professional.md
Bulgaria - Sofia
Sofia 1000,B-dul Vitosha, nr.66, etaj 4
Tel: +359 2 489 44 65
Fax: +359 2 489 12 00
E-mail: professional-bg@professional.bg
