Job expirat
The Managed Services team operates Endava's and clients’ infrastructure across different countries. We're diverse, optimistic, team-oriented engineers and managers working on a daily basis to deliver IT services for some of the world's leading financial institutions, telecommunications and media organizations. Our business model is based on in-depth industry expertise, a blended agile delivery approach and access to one of the world's leading pools of IT engineering talent.
Make Your Next Step
The role is required to ensure MSD is able to develop products in line with the changing marketplace, it is pivotal to ensuring our services match what our changing customer base require. The role encompasses responsibilities for researching opportunities and providing business justification for new strategic product offerings and owning the full product life cycle for the roll out of new services.
Responsibilities:
Coordinate across Managed Services practices and teams to design and implement new service capabilities that maintain competitive advantage and differentiation
Working with technical practice leads, service practice leads and service managers to support standard processes for creating commercial and service models that ensure consistent service offerings and join up existing capabilities with emerging requirements and trends
Maintain and develop the Managed Services standard Service Level and Service Description documentation
Oversee and drive forward the MSD Product Roadmap, identify potential new strategic service opportunities and markets
Research and demonstrate feasibility of entering new service markets demonstrating that the services are compatible with Endava and Managed Services current or strategic capabilities
Working with appropriate delivery teams, take ownership for the launch of new services
Working with sales and marketing, champion the promotion of new and existing service options and offerings
Ensure the services are designed to deliver against customer needs, and pro-actively monitor the growth of the business
Create a ‘Product Portal’ for the storage and delivery of all MSD marketing and sales collateral
Match Your Skills
Mandatory skills:
Excellent spoken and written English language
Good understanding of the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services
Communication, negotiation, presentation and meeting skills, as preparation for playing a leading role in relationships with stakeholders at a senior management level in order to achieve and maintain customer satisfaction
Desirable skills:
Experience in Product Marketing
Good understanding of Managed Services
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
