Job expirat
• First point of contact for Customers for raising IT service incidents or requests via email, phone, instant messaging or any other agreed channel
• Monitor Customer infrastructure alerts using specific tools
• Log and classify each incident or request using Service Management tools
• Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfilment
• Escalate incidents or requests to appropriate support teams in case resolution is not possible at SD level
• Keep Customer updated on agreed intervals, based on Service Level Agreements
• Provide details on cause, resolution or steps using non-jargon terms
• Act as an interface between Customers and Endava support teams
• Fluency in English
• Basic understanding of computer hardware and software
• Fast learner, with strong problem solving skills
• Motivated, dependable and very good team-player
• Experience in working in a multicultural environment, preferably working within the IT industry
• Regular contact with customers in a customer led environment
• Working with demanding customers and delivering to tight deadlines
• Experience of working in a shift pattern
• Knowledge of Microsoft based operating systems and applications
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
