Job expirat
• Travel industry and/or Call Centre experience (desirable)
• Experience working in a customer facing role (required)
• Fluency in spoken and written English and Swedish (required)
• A “can do" approach
• Stamina and persistence
• Initiative to achieve the best result
• Ability to work under pressure and to tight deadlines
• Willingness and ability to take ownership for decisions
• Good negotiating and influencing skills
• Receive non-group enquiries and booking requests on a daily basis from the agents, affiliates and sales offices via in-house computer system, telephone, email or fax
• Contact suppliers according to the sales requirements either by e-mail, fax or telephone to make a reservation
• Input data into systems and documentation as part of the Call Centre Advisor procedures and report on these as and when required
• Maintain and enhance good business relationships with agents, affiliates and suppliers
• Deliver the highest levels of customer service at all times
• Ensure that all allocated tasks are dealt with according to the Company procedures
• Undertake other tasks and projects as and when required
• Salary package + bonus language
• Meal tickets
• Training
• Discounts on bookings made for company employees
UPA Solutions este o companie romaneasca ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională.
Compania aflată în continuă dezvoltare are în prezent un număr de 12 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client.
Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro
