Job expirat
This is an exciting opportunity for a technically focused support engineer with experience to join AROBS Team.
We're looking for a motivated person with an analytical mind and a background in customer support who will have to:
• Coordinate the effective delivery of support services to ensure all customer requests for support and information are satisfied in accordance with contractual requirements;
• Management of escalations ensuring resources are engaged and timely and effective communication is maintained to all interested parties;
• Provide comprehensive operational reporting and attend customer and internal meetings to present same as required;
• Maintenance of high levels of customer satisfaction;
• University degree in Computer Science/ Electronics/Telecommunications or similar disciplines;
• + 2 years in similar position;
• Knowledge of SQL is a plus;
• A keen understanding of business requirements and management of technical teams;
• Ability to work effectively with personnel from different teams within the company - influencing skills;
• Ability to problem solve, think creatively and to cope with change and adapt quickly to a new and developing type of service delivery;
• The ability to work proactively with good planning and organization skills;
• Demonstrable customer handling skills, including diagnostic questioning, and the ability to deal with difficult conflict situations;
• Ability to multi-task and make difficult decisions quickly, accurately and justify same;
• High proficiency in English;
• Diversified challenges in highly innovative, international projects;
• Excellent working conditions;
• In-house and abroad training and certifications;
• Salary and bonuses according to performances.
AROBS TRANSILVANIA SOFTWARE is a Romanian-Finnish Joint Venture having more than 12 years of experience in offshore/nearshore software outsourcing and customer software development. AROBS focuses on Internet/Intranet and client-server applications for Windows, MacOS, Palm OS, Linux, Solaris, Symbian. At present, AROBS has over 200 software developers specialized in the most recent technologies and programming languages. Companies from Germany, Finland, Austria, the Netherlands, Switzerland, UK and the U.S. have chosen us as their trusted partner in software development.
AROBS Transilvania Software ranks 13 in 2010, Deloitte Central Europe Technology FAST 50, a competition dedicated to the fastest growing technology companies in the region, based on the growth rate of their revenues.
As a testimony to its high level of professionalism, AROBS has also earned the status of Microsoft Certified Partner 2006-2007, Palm One partner for software development (for the Sales Force Automation solution), IBM Business Partner for software development.
By joining the AROBS team you will enter an environment marked by diversified challenges in highly innovative, international projects and a group of real friends.
If you are interested please send us an e-mail with your cover letter and CV to jobs@arobs.ro. Please mention the position for which you apply in the subject line.
Only the selected candidates will be contacted.
For more information about all our open positions please visit us on www.arobs.ro, www.arobs.com.
