Job expirat
• This position is responsible for diagnosing and troubleshooting product software and hardware incidents reported by Customers and/or Avocent field personnel
• The employee will identify and escalates Severity one incidents and work to resolution Severities two, three and four
• The candidate should have strong knowledge in trouble shooting, Networking, Operating systems and database diagnosis and repair.
• The employee will need the ability to quickly learn new technologies and apply this knowledge to Avocent products and Customer environments.
• The ability to multi-task in a fast paced environment and successfully achieve project deadlines is required.
• This position focuses on resolving initial Customer incident submissions 90% of time worked
• SQL Server
• Web development tools (HTML)
• Previous help desk or Call Center experience
• Web Server applications (MS IIS)
• Microsoft, Linux and Sun Operating Systems
• CISCO routers and routing protocols
• Data Center operations
• Scripting
• Fluent speaking, reading and writing skills in German and English
http://www.emersonnetworkpower.com/en-EMEA/Pages/Default.aspx
