Job expirat
Ce activitati are un asistent servicii Telecom?
Preia apelurile telefonice in limba italiana de la Dealeri si ofera consultanta administrativa, tehnica si comerciala, transfera problemele tehnice catre grupuri competente superioare si efectueaza modificati necesare ale datelor clientilor la cererea acestora.
Pentru a lucra cu succes intr-un mediu dinamic vei avea nevoie de cateva abilitati esentiale.
Ne poti impresiona cu:
- nivel avansat ( scris si conversational) de limba ITALIANA
- cunostinte organizatorice si atentie la detalii
- excelente abilitati de comunicare
- orientare catre rezultate si client
- orientare spre calitate
- capacitate de lucru in echipa
- capacitate de furnizare a informatiilor intr-un timp limitat
- experienta anetrioara in Asistenta Inbound constituie un avantaj
Daca nu esti sigur de abilitatile tale conversationale/scrise in ceea ce priveste nivelul de limba italiana, nu-i nimic! Noi venim in sprijinul tau cu sesiuni gratuite de perfectionare lingvistica si comunicativa!
Ce trebuie sa faci:
- gestionarea satisfacatoare a cerintelor ( de natura administrativa, tehnica si comerciala) clientilor
- furnizarea de informatii, detalii corecte si punctuale cu privire la specificul solicitarii primite
- promovarea produsului si a pachetelor de beneficii in conformitate cu specificul campaniei
- respectarea conditiilor de desfasurare a fiecarei campanii
- centralizarea tuturor datelor obtinute in urma convorbitii telefonica cu clientul
- formare initiala si continua prin training-uri specializate
- posibilitatea de dezvoltare personala si profesionala prin acces la oportunitati interne, suport si feedback continuu din partea responsabililor directi prin intermediul sesiunilor de coaching si shadowing
-curs gratuit operare PC
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
