Job expirat
- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
- Provide exceptional customer service and collect required information from the customer on every call per established criteria, in English and French/German
- Handle multiple tasks (talking with customers while accessing information in the computer),
- Proactive flagging incidents where no knowledge solution was found,
- Accurate and timely hand off to other resolving teams,
- Consistently meeting established performance and quality standards both on HR and Learning platforms for which the support is provided
- Data entry and corrections made into the HR tools
- Language skills, fluency in English and German/ French
- Good communication skills and customer focus
- Ability to multi-task, prioritize work and manage time based on business needs
- Fast learner
- Sustained work capacity
- Computer skills and MS Office package knowledge
- Excellent administration skills and good organization skills with attention to detail
- Experience in Customer Care or HR services is an advantage
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
