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Company Overview
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.
Through XL World, A Xerox Company, which Xerox acquired in 2012, Xerox also offers extensive business process outsourcing services for commercial and government organizations worldwide.
The role- Business Information Specialist
We are looking for several Business Information Specialiststo join our efforts in supporting billing and invoicing, XOS suite, MI reporting and MACD process
Key Responsibilities
Management of XOS (MPS) tool suit including key processes e.g. MACD, Proactive and reactive call processes.
Use XOS management information to control operation proactively e.g. High/Low use devices and reoccurring problems.
Track the performance against SLAs and KPIs (e.g. value add, cost savings, rationalisation and consolidation)
Carry out quality checks to ensure quality standards are maintained.
Involvement in issue resolution for Xerox and external client issues
Participate in local MPS programme and support establishing best practice.
Billing and Invoicing
Set up of common and consistent process for billing
Centre of competence on billing
Supporting all new accounts – training, process documentation, adhoc billing requirements
Completion of month end billing for nominated accounts only
Managing escalation and resolution of common issues
Managing relationship with the central billing team, arranging support, managing escalations
XOS Tool Suite
Centre of competence on XDM, XSM and XRM
Management of assets within tool suite for nominated accounts only
Initial XSM set up tasks for locally managed contracts
MI reporting
Set up of MI template
Support and coaching for consistent MI across region
Completion of MI pack for nominated accounts only
MACD process
Set up of common and consistent processes involving MACD Management of common issues and escalations within region
Management of MACD for nominated accounts only
Asset management – keeping asset database & Mercury up to date following change
Ability to negotiate and work with internal and external customers
Familiarity with relevant service offers
Ability to convey concepts and ideas effectively to a variety of audiences
A successful proven track record gained within a service delivery / customer contact environment.
Service exposure to Xerox or 3rd Party MFD, printers, copiers and fax.
Good analytical skills with intermediate to advanced Excel skills, with an ability to analyse relevant information to make quality decisions.
Good presentation, customer service and effective communication skills
Methodical, organised, good time management skills.
Able to show initiative and creativity with all tasks .
Should your experience recommend you for such a role please drop your resume in English with the title "Business Information Specialist application"
Contact: Laura Oloeriu (laura.oloeriu@xerox.com)
XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.
Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.
For more information see our web site: www.xlworld.eu
