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Role, Purpose and Scope
The speed and accuracy with which business proposals and customer contracts can be turned around is critical to the success of the business. The Commercial Group owns the process for this core activity, while ensuring the compliance with internal governance guidelines.
The Commercial Administrator is critical to the smooth running of many of the large contracts supporting the administration of contract changes, the performance reporting of the Diamond Process (Contract Governance Process) and the processing of contract packs both pre and post signature.
Major Responsibilities
• Supporting the UK based group of Senior/Commercial Executives.
• Management of the Commercial Group Inbox and Helpline.
• Co-ordination of the diamond process to ensure all non standard contracts and documents are appropriately authorised and compliant with internal governance requirements.
• Driving process simplification and support continuous improvement to contract approval process.
• Maintenance of Commercial Group DocuShare site and Commercial Group reporting suite.
• Approval of some non standard deal requests through the Big Machines deal approval tool and producing basic amendments.
• Management of termination paperwork for GDO contracts.
• Ad hoc contract administration tasks, such as supplier information forms from customers, insurance claims for damaged equipment.
Creation of the contract pack, ensuring all elements are present before a contract is reviewed for sending to a customer, and handling the distribution of the governance pack once the contract is received back signed by the customer.
Background, skills, experience and qualifications
• Good level of spoken and written English.
• Ability to effectively prioritise workload when under conflicting pressures.
• Effective time management.
• Problem solving skills.
• Confident and effective team player.
• Happy to handle questions and queries from internal customers
• Good communication skills with an ability to negotiate, influence and gain commitment from others.
• Ability to work on own initiative.
• Strong PC skills.
• Ability to make a decision based on the risks present.
• Enthusiastic and flexible.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
