19-09-2014 | EXPIRA LA 19-10-2014
Job expirat
The role: Flexible Benefits Associate (HR Assistant)
Accountabilities
Provide excellent customer service to internal and external customers/colleagues
* Be proactive in identifying areas/processes where customer service could be improved.
* Ensure email responses drafted within SLAs and logged for Management Information (MI) reporting.
* Work with, and support, all members of the flexible benefits team in order to achieve business targets
* Plan and prioritize workload on a daily, weekly and monthly basis, supported by Senior Specialist/Team Leader
* Develop good working relationships with colleagues in other, associated areas of the business, with clients and with benefit providers to ensure all work items are processed effectively and efficiently
* Communicate openly with peers and line management, sharing best practice wherever possible.
* Answer helpline calls & employee emails effectively ensuring factually correct, with support from Senior Specialist where necessary.
* Actively participate in 1-2-1 and Team meetings.
* Ensure Financial Services Act (FSA) and IMD regulations/guidelines are adhered to at all times
* Deliver accurate and timely administration in all aspects of the role, inclusive of applying client data / processing of prospects / production of pin letters & confirmation statements / returned post / Ad hoc admin tasks
Competencies:
* Customer service focused
* Flexible and adaptable approach
* Focused on own development
* Motivated
* Partnership and teamwork capabilities
* Proactive approach
Skills:
* Able to work to deadlines
* Good communication skills
* Willing to learn new processes
* Business and client focused
* Effective planning and organizational skills
* Basic technical knowledge
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
We thank everyone for applying, however only successful candidates will be contacted for an interview.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
