Job expirat
• Initiating HR business processes as per manager’s request
• Ensuring that all the information is accurate prior entering it into the system
• Accurately recording and classifying all incoming requests with the appropriate priority and category
• Following procedures and the timeline process (reaching out to the appropriate parties via email and/or phone to collect necessary information)
• Proactive flagging incidents where no knowledge solution was found,
• Accurate and timely hand off to other resolving teams,
• Schedule and monitor actions and deadlines according to relevant processes
Preferred Skills:
• Flexible and proactive attitude
• Good team working skills and able to work autonomously on assigned tasks
• Ability to multi-task, prioritize work and manage time based on business needs
• Excellent administration skills and good organization skills with attention to detail
• Advanced problem solving and resolution skills to include when to escalate and identify trends
• Comfortable in direct client contact
• Computer skills and MS Office package knowledge
• Good communication skills, both written and verbal
• Fluency in English (minimum B2 level).
• Fast learner
• Sustained work capacity
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
