Job expirat
Purpose of the Role: The Service Delivery Analyst is responsible for monitoring all related processes from the moment the offer is made up to the moment the new candidate joins the firm.
The Service Delivery Analyst is focused on:
• Delivering service that meets SLA and quality scores
• Developing strong internal and external relationships
• Achieving productivity levels
Key Role Tasks and Activities:
• Act as a point of contact for new joiners, recruitment and business
• Notify all involved parties on the progress of check as per the procedure
• Responsible for the effective management of external / internal queries
• Process all necessary documentation- customers contracts and tasks/ checks and monitor the progress of the tasks
• Ensure all teams are notified as per the procedure
• Build customer relationship
• Other duties as required
Required Experience
• Excellent communication skills, fluency in spoken & written English
• Average knowledge of Microsoft Office Products
• Ability to work as part of a flexible fast changing environment and ability to work in a team
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
