Job expirat
The role
PricewaterhouseCoopers (PwC) operates a Shared Service model to deliver high quality, professional and customer driven Human Capital (HC) to the UK firm (c15000 employees).
Within this model HC Customer Service undertakes a variety of HC transactional processes to agreed Service Level Agreements to support the strategic needs of the business. This role offers the opportunity to work within a team, on a variety of administrative areas and would be an excellent opportunity for personal development.
About the role
The role of Administrator within Human Capital Customer Service is central to delivery of HC transactional services; Administrators should expect to become involved in a variety of transactional processes and cross centre activities
Customer Service Delivery & Standards:
Provide a high level of customer service to employees, business contacts and external providers in line with agreed processes in HC Administration (Leavers, Maternity, Flexible Working, etc.) and Pay and Benefits
Fully understand the processes and SLAs associated to the team’s core activities
Deliver required services to the business in a timely manner and in accordance with the defined process framework
Highlight any issues, errors or complaints to the Expert Administrator and/or Team Leader
The following skills are required for this role:
An advanced level of English
Excellent Data Entry skills
Strong attention to detail
Effective customer service skills i.e. follow up on requests with internal and external clients
Strong verbal and written communication
Intermediate experience in Microsoft Office Suite especially EXCEL
Experience with Lotus Notes. (desirable)
Strong technical skills such as downloading data, ability to cross check data and manipulate data reports (desirable)
XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.
Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.
For more information see our web site: www.xlworld.eu
