Job expirat
• Manage technology infrastructure transition projects
• Manage relationship between BPO business teams and client/internal IT teams
• Manage escalations
• Work as liaison between BPO business teams, BPO client IT and internal IT teams
• Provide account management services to entrusted BPO deals
• Service management and reporting
• Cost management – technology cost budgeting, optimization, recovery and variance tracking
• Support quality program implementation
• Plan and manage business continuity tests
• Support external and internal audits
The candidate will be a member of Accenture’s IT organization and as an IT Project Manager will be a subject matter expert in charge of managing IT infrastructure projects to support Accenture’s business process outsourcing (BPO) organization service delivery. The candidate as an IT Account Manager will be a trusted business advisor providing guidance around operations and optimization of an infrastructure and services.
This will involve collaboration with internal and external IT teams and ensuring that the provision of infrastructure and services effectively and efficiently meet business needs. The candidate will have to show understanding of the business strategy by maintaining a long-term relationship between IT and BPO, will have to take ownership of incidents and provide resolutions by working with various IT teams and finally will have to do follow-up to ensure service quality improvement and customer satisfaction.
• Strong communication skills (verbal/written)
• Highly organized with attention to detail
• Strong interpersonal and negotiation skills
• Good presentation skills
• Proficiency in English
• Advanced Excel user
• Self-motivated, self-driven, responsible
• Proven experience with IT project management
• Broad experience with account management, customer relationship, business development and IT security basics
• Experience with enterprise technology solution design
• 2+ years of overall experience with IT infrastructure management/IT solutions/IT support
Advantages
• Hands-on experience with configuring enterprise network, voice, desktop and server infrastructure
- The ability to use your knowledge of foreign language on a daily basis at work
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
