Job expirat
•carries out required monitoring, logging and reporting tasks;
•takes action on known errors and documented workarounds, logging such actions and advising supervisor or specialists when management or specialist attention is required;
•responds to enquiries from users, specialists and others and takes appropriate action within defined limits of responsibility to deal with processing priorities, running tests, or facilitating and overseeing installation, removal, upgrading and repair of equipment;
•receives and handles requests for information and support, and provides routine advice to users on systems, products and services which are available to them;
•provides an effective interface between users and service providers, including documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis;
•assists users to make more effective use of desk-top systems, products and services, making initial diagnosis of problems and advising known solutions where applicable;
•demonstrates, installs, and commissions desk-top systems and their routine upgrades for all products, services and systems within own area of responsibility, demonstrates, installs, and commissions desk-top systems and their routine upgrades; provides information on updates, known errors, changes in availability, new facilities etc.
•IT / Networking / Telecommunications knowledge;
•Good knowledge of English;
•Good communication skills, open personality;
•Troubleshooting skills.
•UMTS/3G technologies;
•Streaming technologies - RTSP/RTP, MPEG2-TS, HTTP;
•Coding technologies – codecs, media containers;
•DB technologies - MySQL and Oracle;
•Network architecture – topology, high availability systems, load balancing;
•TCP/IP, UDP/IP, HTTP, SOAP communication protocols;
•Linux/Windows OS architecture and inter-connectivity
• Training and development within Endava University;
• Opportunities for training and working abroad;
• Competitive salary package;
• Sport package;
• Medical insurance;
• Banking services in preferential conditions;
• Team-building activities.
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
