Job expirat
The role: Junior IT Support Analyst
As a member of IT section of the EMEA IT helpdesk Department, your main responsibilities are:
• Service desk ticketing creation, maintenance, reporting.
• Monitoring and maintaining computer systems and networks;
• Installing and configuring computer hardware operating systems and applications.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues, providing support, including procedural documentation and relevant reports
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritizing and managing many open cases at one time.
• Execute assigned IS IT tasks or lead w/o under supervision and guidance the assigned IS IT tasks or project (s) meetings and project objectives within the expected dates, budget and quality. Work on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. Understand client expectations and priorities
Qualification & Skills required:
• Education: Degree in an IT related area
• Professional experience ideally gained in IT support, Shared Services, Outsourcing or Consulting sector and/or project environment
• Good technical knowledge of Windows client operating sytem,7, windows server, Cisco network equipment identification and definition (WAN/LAN).
• Asterisk PBX phone system support knowledge will be beneficial.
• Fluency (written and oral) in English and Polish
• Good communication skills, both written and oral
• Flexible and proactive attitude
• Good team working skills
• Results driven
• Availability to travel around 10% of working time
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
