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Role, Purpose, and Scope:
Provides a range of support to Vendor Management Operations (VM) in the sourcing of external and internal training provision on behalf of clients.
Which includes: day to day contact with Client L&D/Curriculum/Programme Managers; training vendors/providers; learners; internal Xerox Services Training Administration (TA) team; Internal Accounts and Finance Department and other internal functions (e.g. HR, IT).
The scope of this role will entail the effective delivery of ‘Managed Service’ as required by the contract and/or specific programmes/curriculums.
This role involves the day to day processing of purchase orders, invoice management and gathering relevant data for required management information.
Major Responsibilities:
• Effectively manages day to day delivery of internal/external training requests:
- Operates within ‘Managed Service’ environment (contract and specific curriculum/programme requirements)
- Co-ordinates with both known and new training vendors/suppliers in order to effectively fulfil client requirements
- Has responsibility for managing purchase orders and invoicing management
- Ensures accuracy of information received and if applicable requests or clarifies further information from the client/vendor
• Effectively manages day to day contact with internal and external vendors /suppliers and other departments:
- Liaise with training administration team to ensure clients requirements are met and ownership for tasks and responsibilities are understood
- Liaise with both Xerox internal and client/vendor Finance and Accounts departments
- Ensure closed loop process is completed with TA for all course bookings and registrations
• Liaise with client organizations:
- Work with the client’s Learning & Development departments and learners to ensure requests are fulfilled satisfactorily
• Query resolution of:
- Learner requirements
- Vendor/supplier requirements
- L&D department
• Identify recommendations for process improvements in conjunction with the client and internal departments and implement accordingly:
- To existing processes
- New processes
Background, skills, experience and qualifications:
• University educated
• Language skills:
• Proficient in English
• Decision making skills
• Negotiation skills
• Time management; ability to manage multiple priorities
• Commercial acumen
• Problem solving skills
• IT literate, particularly intermediate/advanced MS Excel and Database skills
• Ability to work in a multi-cultural environment
• Ability to work remotely and virtually with others
• Calm under pressure
• Team player
• Work on own initiative
• Confident and professional telephone manner
• Ability to grasp concepts quickly
• Able to understand the Xerox Services business and HR Shared Service offering
• Able to understand the client drivers for outsourcing
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
