Job expirat
• Proven managerial skills.
• Excellent interpersonal and communication skills.
• Ability to work with minimum supervision as well as perform under pressure and meet tight deadlines.
• Strong team player with the ability to build relationships with both colleagues and external clients.
• Enthusiastic, confident with a “can do” attitude.
Language Requirements:
• Excellent verbal and written English skills.
• Manage 50+ staff through a Team Leader structure to deliver service excellence to customers;
• Proactively manage Team Leaders in the delivery of services, aiming to meet customer Service Level Agreements and expectations;
• Manage service issues acting as a point of escalation for operational issues;
• Resolve escalated or difficult issues regarding client complaints and other matters;
• Ensures that corrective actions are put in place to prevent recurrent problems;
• Ensuring consistency in the delivery ; establishes and uses best practices wherever applicable, ensure all standards & procedures are documented and maintained to company standards;
• Develops the capabilities of the centre in accordance with ITIL best practices
• Daily and hourly management of resources;
• Proactively ensures that the services provided are continually improved and evolved to meet new delivery methods, practices and business requirements;
• Provides structured development plans, appraisals and continuous feedback for all direct reports, being responsible for overall staff morale, motivation, and general staff well-being as well as hiring;
• Assist in developing/growing business opportunities for allocated clients;
• Ensures that regular reports are provided detailing the performance of allocated teams;
• Assists in the planning and implementation of agreed changes to the delivered services
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.
