17-03-2014 | EXPIRA LA 16-04-2014
Job expirat
Establishes operational objectives and work plans, delegates assignments to subordinate managers.
Develops systems and services that support Xerox and business unit needs; provides leadership and focus in area of expertise.
Responsible for achieving measurable results on time and on budget.
Develops and subsequently implements new projects, policies and procedures for the department(s) to meet specific goals.
Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.
Prepares related reports and audits current procedures to monitor efficiency of operations.
Ensures that business practices are performed in accordance with Xerox policy, procedure and applicable federal, state, and local laws and regulations.
Ensures employee conformance to established policies and practices.
Selects, develops, and evaluates personnel ensuring efficient operation of the function.
Has overall cross client responsibility for delivery on SLAs of PMOC
Is accountable for constant innovation within PMOC
All other duties as assigned
Demonstrate a clear understanding of the BPO environment
Have a proven track record in PM with client exposure
Be experienced in building relationships with clients, defining functional goals and delivering effective services
Have a proven track record in people and performance management
Have excellent written and oral communication skills English languages; another European Language would be a great plus
Have excellent interpersonal skills, to be self-motivated with an attention to detail and with the ability to work on own initiative, under pressure and to tight deadlines;
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
