Job expirat
1. POSITION PURPOSE AND SCOPE OF WORK:
- In coordination with Service Desk (level 1), central team (OnShore coordination) and India team (in charge of Messaging Level 3 and especially on the Messaging server management), Level 2 Analyst will have to manage the support and the administration level 2 of the solution Exchange.
- Messaging User Management and Troubleshooting, Exchange Server 2010
- Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported,
- RSA Management
- Taking hot calls from 1st line incident handlers when advanced troubleshooting is required
- MS Office Standard Suite Advanced Troubleshooting
- Active Directory Management – Computer, User, Groups, ACL
- Network connectivity troubleshooting
- Participate in technically demanding KG / KT sessions on the Desk
2. REQUIREMENTS:
- Good skills and experience on Exchange 2010 and Outlook 2007/2010 support and administration
- Experience on Devices support to be synchronized to Messaging system.
- Windows Server : 2000, 2003, 2008
- Windows Client : XP, Vista, Seven
- Internet Explorer : configuration & parameters
- Exchange/Outlook : 2003, 2007, 2010
- MS Office Suites : 2003, 2007, 2010
- MS Certifications recommended
- Active Directory Services
- Very good knowledge of English and French;
- Excellent verbal and written communication skills;
- Good relational and practical sense;
- Flexible, well-motivated team player, ability to work under pressure.
Advanced knowledge of:
- Messaging Services
- Active Directory Services
- Remote Access Services
- Basic networking
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.
