Job expirat
1. POSITION PURPOSE AND SCOPE OF WORK
• Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported;
• Taking hot calls from 1st line incident handlers when advanced troubleshooting is required;
• Apply business and technical knowledge to meet resolution targets;
• Prepare training materials, scripts and organize/hold training process for new agents;
• Providing support and training for first line analysts;
• Acting as first point of escalation for the service desk in respect of technical support;
• Participate in technically demanding KG/ KT sessions on the Desk;
• Active Directory Management – Computer, User, Groups, ACL;
• Exchange Management Console – Mailboxes, DLs
• Network connectivity troubleshooting;
• VPN Connectivity Troubleshooting;
• Remote Access User Management and Troubleshooting;
• Laptop/ Desktop Performance issues troubleshooting;
2. REQUIREMENTS:
- Excellent French language skills both verbal and written;
- Technical skills (core):
• Good knowledge and experience on the main Microsoft products and technologies:
o Windows Client: 7
o Internet Explorer: configuration & parameters
o Outlook/Exchange Server
o MS Office Suites: 2007
• Good knowledge and skills on security aspects and tools (Fire-Wall, Anti-Virus)
• Good skills and experience on diagnostic methods for troubleshooting efficiency
- Advanced knowledge of:
o Active Directory Services
o Messaging Services
o Remote Access Services
o Printer Queues, Print Servers
o WiFi Management
o Networking
-Personal Qualities:
o Excellent verbal and written communication skills
o Good relational and practical sense
o Service oriented
o Flexible, well-motivated team player, ability to work under pressure.
3. BENEFITS:
• Relocation package (for those who are willing to move to Iasi)
• Flexible schedule
• Attractive salary package
• Meal tickets
• Health insurance
• Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini
• Team building events
• Taxi vouchers
• Regular performance assessments - twice a year
• Significant development opportunities within the company.
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.
