Job expirat
POSITION LOCATED IN IASI (Palas)
Main accountabilities:
• Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported,
• Accurately record and classify all incoming Incidents with appropriate priority, category and incident summary details,
• Apply business and technical knowledge to meet resolution targets,
• Adhere to escalation procedures,
• Route incidents in a timely manner to the appropriate L3 teams when required,
• Identify training needs for L1 Agents, prepare training materials and deliver the trainings,
• Identify areas not covered by procedures and collaborate with KM for the creation of missing procedures.
Excellent knowledge English;
• Excellent verbal and written communication skills;
• Advanced experience in Windows NT/2000/XP, MS Office, MS based applications;
• Basic technical support experience an advantage but not necessary;
• SQL awarness; Flexible, well-motivated team player, ability to work under pressure.
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.
We are looking to fill this position as soon as possible. Please send your application by Friday, 21st August 2015!
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.
