Job expirat
The Service Delivery Analyst will deliver activities to ensure the functional quality of service provided to existing and new logo clients. The Service Delivery Analyst role is varied and includes the SLA/KPI analysis; Service Improvement Initiatives; Change Control; Reward Programs; Management Information; Supporting Project implementation and Operational Go-Live; Business Continuity and Disaster Recovery plans and Supporting internal / external audits.
Required Experience:
Experience of deploying Service Level and Key Measurement Models.
Experience within an outsourced BPO environment.
Demonstrable track record of one or more of:
Quality Management
Process Improvement
Expense Reduction
Revenue Generation
Risk Reduction
Contract Management
Experience of self-management.
HR Outsource Industry experience would be beneficial.
Experience in analysing processes / issues and drafting solutions.
Client relationship management.
Required Skills:
Excellence in devising pragmatic, creative solutions for complex issues.
Ability to develop and maintain high-performing teams.
Strong focus on client relationship management in a commercial context.
Ability to collaborate with internal and external stakeholders at all levels.
Ability to analyse data and provide Management and Executive information and consultancy.
Excellent written and spoken English language skills.
Excellent compensation
A well defined path career
Bonuses for well done projects
Beginning and periodical intensive and free training
And many other!
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
